Terms & Conditions of Online Booking:

• Tour fee does not include meals, optional admissions, ferry fee, gratuities, and other personal expenses.
• Reservation will be cancelled if the balance is not received by due date, and deposit will not be reimbursed.
• Safeway Travel Service reserves the rights to change tour fee without notice. No increase in tour fee after customer made full payment. After customer made initial deposit, if the total price of the tour fee is increased and the cumulative increase is more than 7 percent, the customer has the right to cancel the booking and deposit will reimburse, except any increase resulting from an increase in retail sales tax or federal goods and services tax.
• Safeway Travel Service may cancel tours subject to insufficient bookings; tour fee will be refunded in full.
• Safeway Travel Service reserves the right to make adjustments on itinerary and to substitute attractions when necessary.
• Safeway Travel Service reserves the right to change and / or substitute hotel accommodations before or after the tour have started when necessary.
• Hotel rooms may be equipped with two double beds for triple or quad occupancy, and one bed or two twin beds for single or double occupancy.
• Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and。 accommodation may differ from those found in Canada.
• It is strongly recommended to purchase travel and related insurance (e.g trip cancellation, and / or emergency medical & hospital)

• It is the personal responsibility of all travellers to ensure the validity of passport, a minimum of 6 months validity are required to travel, and / or visa requirements before leaving Canada to the destined country. The correct documentation is required for entering destined country and returning Canada. Safeway Travel Service cannot be held responsible. It is personal responsibility of all travellers participate United States’Visa Waiver program to apply an ESTA through web site before trip begins.
• Entry denials may occur when entering to the destined country even travellers have proper travel documents and Safeway Travel Service cannot be held responsible, even the following documents are presented:
  • Foreign visitors: valid passport, valid visa, and return ticket to home country;
  • Canadian permanent residents: valid passport, valid visa, and valid P.R. card;
  • Canadian citizens: valid passport.

• For 1-4 days tours: Please pay a deposit of CA$100 per person at the time of booking and the balance should be paid in 14 working days prior to the departure date of the tour. Otherwise, the booking will be cancelled automatically and the deposit is non-refundable.
• For 5-7 days tours: Please pay a deposit of CA$200 per person at the time of booking and the balance should be paid in 14 working days prior to the departure date of the tour. Otherwise, the booking will be cancelled automatically and the deposit is non-refundable.
• (1-4 days tour): 14 working days or more before departure, if passenger wishes to change in departure date, tour, or hotel category, $50 per passenger will apply; if passenger wishes to cancel the booking, $100 per passenger will apply.
• (5-7 days tour): 14 working days or more before departure, if passenger wishes to change in departure date, tour, or hotel category, $100 per passenger will apply; if passenger wishes to cancel the booking, $200 per passenger will apply.
• (1-7 days tour): Less than 14 working date before departure, no cancellation or changes are allowed, and tour fee will not be refunded.

• Full payment of tour fee will be charged at the time of online booking. Confirmation will be sent to the designated e-mail address immediately after the booking is successfully approved. If you have any problems with payment, please contact us using the contact information at the bottom of the website.
• (1-4 days tour): 14 working days or more before departure, if passenger wishes to change in departure date, tour, or hotel category, $50 per passenger will apply; if passenger wishes to cancel the booking, $100 per passenger will apply.
• (5-7 days tour): 14 working days or more before departure, if passenger wishes to change in departure date, tour, or hotel category, $100 per passenger will apply; if passenger wishes to cancel the booking, $200 per passenger will apply.
• (1-7 days tour): Less than 14 working date before departure, no cancellation or changes are allowed, and tour fee will not be refunded.

If you need to modify or cancel your purchased tour after confirmation, please kindly inform us by email or in person to one of our branches immediately.
We will handle your request in accordance with the Cancellation and Refund Policy.